Communication in the workplace
Communication is the most important thing in the workplace, without communication most day to day tasks are not carried out and mistakes can be made as there is not the right amount of information. In an operating theatre environment communication is essential for patient safety and there are multiple ways that staff communicate to one and other to make sure nothing is missed out.
A patient will be sent for, this is where a porter enters a ward and has been given the patients name and hospital number, this is communicated, through word of mouth and the porter will write down the name and number of the patient so that they collect the correct patient. Before the porter is sent to collect the patient, the staff nurse will phone the ward to make sure that the patient is ready for their procedure and that it is okay to go ahead with the procedure. The porter will bring the patient to the patient reception with another member of staff from this ward that the patient was originally from and will inform the staff that the patients has arrived, they will also collect the patients notes and hand these over to the staff, this is another form of communication as these notes record every aspect of the patients medical history and can serve as a reference for the doctor. The nurse then checks the patient into the theatre with the other member of staff. They have a theatre care plan with a list of questions and checks that need to be carried out, these will be ticked of as they go along, this includes the patient name bands, asking the patient their name and date of birth and whether they have any known drug allergies, they will check that the hospital number on the id band corresponds with the number on the notes so that they know it is the correct patient and all this information will be carried over to the operating staff. The consent is then checked an verified with the patient and they are asked if they understand the procedure they are having and that is matches what’s on the consent and then they are asked to confirm the signature on the back of the consent form. This is mainly through verbal communication and is through talking and asking questions, this is then all relayed to paper and this allows it to be communicated to anyone who needs to know. Throughout the patients procedure there are many more verbal checks that are made amongst the theatre team to confirm that it is the correct patient and correct procedure this all happens prior to the operation, once the arrive in recovery following their procedure, it is communicated again, this is also documented on a computer, this allows the information to be communicated digitally as well as verbally and orally.
In other scientific environments there are many other types of communication, this can include email, fax, phone, and even through written letters.